Refund policy
RETURN & REFUND POLICY
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In the original packaging
- Accompanied by proof of purchase
How to Start a Return
To initiate a return, please contact us at:
If your return is approved, we will provide instructions on how and where to send your item.
Items returned without prior authorization will not be accepted.
Restocking Fee
Approved returns are subject to a 15% restocking fee, which will be deducted from your refund after the item is received and inspected.
Restocking fees do not apply if the item is defective, damaged, or incorrect.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
In these cases, return shipping costs and restocking fees will not apply.
Non-Returnable Items
We do not accept returns for:
- Sale items
- Gift cards
- Perishable goods
- Custom or personalized products
- Personal care items
- Hazardous materials
If you are unsure whether your item qualifies, please contact us.
Exchanges
To exchange an item, we recommend returning the original item and placing a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may cancel or return your order within 14 days for any reason.
Items must meet the same return conditions listed above. Return shipping costs apply unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds are issued to your original payment method within 10 business days, minus:
- Return shipping costs (if applicable)
- 15% restocking fee (if applicable)
Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since approval, contact us at: